Delivery Policy:
- Metropolitan Area: Freight charges of $10.00 (excluding GST) apply for orders under $300 (excluding GST).
- Outside Metropolitan Area: Delivery will be arranged via the customer’s nominated carrier at their own expense.
Claims & Returns Policy:
- Claims: No claims will be considered unless reported within 14 days of delivery.
- Incorrectly Supplied Goods: If goods are supplied incorrectly, the error must be reported within 14 days of receipt. Safeman will issue a Credit Return Authority Number and cover return freight costs, provided the goods are returned via Safeman’s nominated carrier.
- Returns for Other Reasons:
- Returns must be arranged through a Safeman representative.
- A Credit Return Authority Number will be issued.
- Goods will only be accepted if in re-sellable condition.
- A re-stocking fee of up to 20% may be applied.
- All return freight must be pre-paid by the customer.
- Claims will only be accepted if made within 14 days of receipt.
- Proof of return must be provided, such as a signed consignment note from the courier company or a signature from a Safeman Sales Representative.